Colton Dixon
About Me
Tech enthusiast and perpetual tinkerer with 10 years of industry experience across Systems Administration and Cloud Support. At home, the homelab never sleeps, it's where ideas get tested, broken, and rebuilt into something better.
Security has been a thread throughout every role. In constrained environments like industrial control and SCADA networks, that means understanding when the right answer isn't a software solution, it's network isolation, airgapping, and disciplined architecture that keeps critical systems protected regardless of what's running on them.
Increasingly, that work involves AI, not as a shortcut, but as a force multiplier. Building tools that help teams move faster, surface better answers, and do more with what they already have. The goal is always to empower the people doing the work, not to replace them.
Support Escalation Engineer
Microsoft
- Provides deep technical support for Azure infrastructure including Virtual Machine Scale Sets, Azure Storage, and AI Foundry.
- Linux SME, troubleshooting configuration across enterprise environments with a variety of distributions and infrastructure management tools.
- Guided customers through cloud migrations, troubleshooting deployments and disaster recovery scenarios.
- Collaborated cross-functionally to escalate and resolve critical production issues and provide root cause analysis for technical issues.
Systems Administrator II
Whiting Oil and Gas
- Administered Active Directory environments including user lifecycle management, Group Policy, and domain security.
- Supported and maintained SCADA/industrial control system networks, ensuring availability and isolation from corporate networks.
- Managed network infrastructure including switches, firewalls, and VLANs supporting operational technology environments.
Technical Support Specialist
American State Bank & Trust
- Delivered desktop and end-user support across branch and back-office environments in a regulated banking setting.
- Managed hardware provisioning, imaging, and lifecycle for workstations and peripherals.
- Supported proprietary banking applications and maintained compliance with data handling policies.
- Served as first point of contact for technical issues, building strong troubleshooting and communication skills.